COVID - 19 UPDATE

As a holiday park we are following the Governments guidelines so that we can give you the best advice and also so that our hardworking team here at Kielder are well briefed and equipped to make your stay enjoyable and safe.

We are undertaking a number of initiatives to keep you and our teams safe.

Firstly if you are staying with us, our Housekeeping teams have been increased by 50% throughout the full week increasing the cleaning regime taking place within both our public and team areas. High contact areas are being targeted such as public toilets, door handles, surfaces and tables. This also extends out to all of Kielder Waterside operated public toilets in Kielder Water & Forest Park. Your lodge has also been subjected not only to our usual cleaning process but also to a disinfection process whereby we are applying disinfection to high contact areas such as tables, door handles etc. 

Checking in

We have made the decision to go to a ‘contactless’ check in. Before you arrive on site you will receive an e-mail or phone call from our Guest Services team. They will send you your lodge number details and a map which shows you where your lodge is situated on our site.

Please download this information prior to setting off as there is limited signal at Kielder (O2 signal is strong once at Kielder Waterside site.

Once you have arrived at your lodge your key or keycard will be in the clear letterbox adjacent to your door.

Once settled in we would be grateful that you ring reception where we will be happy to help with any queries or concerns you may have.

Checking out

We kindly ask you to vacate your lodge by 10am. Please leave your door open and your key or keycard in the clear letterbox outside of your lodge.

Our restaurant facilities

Following government advice we have decided to close this facility however, we are running our usual extensive full menu as a takeaway or collection service. Details of this service will be included in your lodge pack, which is also in your clear letterbox.

We apologise that this is not to our usual standard however we feel that this is important to maintain the safety of all our guests and our team.

In addition to this card payments will be our preferred method of payment across our whole site, this is being done to limit unnecessary contact.

The disinfection frequency for all areas of our facilities have been increased. The following items/areas are our major touchpoints and are being targeted; our Bookwhen booking platforms located in our Reception building, The Boat Inn and our PDQ machines and tills will be cleaned every 30 minutes. Our Activities team have also increased the cleaning frequency of their equipment. Please do not take offence when we wipe these down after use, we are carrying out these actions to ensure we are keeping these machines hygienic to use. Some of our activities have been postponed due to the close contact involved. We apologise for the inconvenience this may cause.

We have introduced hand sanitiser stations in the following areas, reception, pool and gym entrance and The Boat Inn/The Hide entrance and we urge everyone to use these in addition to the toilet areas which have soap and water available should you wish to use these facilities. Remember 20 seconds each time is an important aspect of washing hands.

Thank you for your understanding.

Introducing our new Woodland Lodges.

Nestled into the heart of Kielder Forest our new lodges bring a touch of luxury to the great outdoors.

With contemporary design alongside a stunning forest location enjoy the brand new features and benefits that will make you feel right at home.

Sitting alongside our existing Heritage lodges, Kielder Waterside is an exclusive waterside location bringing you an outdoor escape with a touch of luxury.

Set within the heart of Kielder Water & Forest Park enjoy the darkest skies in England, the largest working forest in England and the largest man-made lake in northern Europe, there is truly nowhere else like it.

Take your pick from a cosy lodge, lodges with hot tubs or one of our brand new range which became available in 2017. We also have three platinum experiences you can choose for the ultimate getaway, enjoy benefits such as early check in and pick from a BBQ hut, Dark Skies pod or Swim spa.

Facilities* on site include licensed restaurant and bar with views across the picturesque lake, indoor swimming pool and sauna, mapping minigolf, children’s play areas, birds of prey centre, wildlife garden, squirrel hide, fishing by bank and boat, fully licensed shop, cycling and walking trails. Pitches are also available for touring caravans and motorhomes. Visitors to Kielder Waterside lodges also have access to Go Active activities which include:  Archery and junior archery - Crazy Carts - Snorkelling - Panna Soccer - Sea scooters (underwater propellers to power around the pool) - Disc golf (launch specially designed Frisbees into targets across a large outdoor course) - Petanque (a form of boules) - Water walkerz (walk on water in the pool inside a floating inflatable ball) This lovely area hosts miles of marked walking and cycling routes and England's largest network of mountain biking trails. A truly superb holiday choice for everyone.

*Some facilities are seasonal, weather dependent and subject to availability. Please check when booking.

We welcome dogs within Kielder Water & Forest Park. Please help other visitors have a great visit by keeping your dog under control and ensuring no mess is left.

Dogs can be allowed off the lead in the forest, but make sure you know where they are and can call them back if necessary. Dogs should be on a lead in busy public areas such as campsites and visitor centres (different rules apply for each visitor centre), and kept under close control on the lead when near livestock at all times.

Our Osprey Ferry is currently undergoing it's yearly maintenance and is not running. We aim to have this back on the water as soon as we can. Call 01434 251 000 for any questions around this.